Contact Centre Communication Platform
Akbank Design Studio
Designatio Interfaciei Contact Centre Communication Platform — Akbank Design Studio Call Center is a communication platform designed for a bank contact center. The platform supports agents during customer calls and chat requests. Customer needs are analyzed before, during and after each call, so many problems are solved at the source without a new call. Self service channels such as mobile applications, ATMs and voice response systems are included. Agents are guided by dashboards and analytics that direct each customer to the right station. A pause screen shows motivation messages between calls. The platform is responsive and available in English and Turkish.
Praemio ornatum: A' Design Award Aureum
Opus “Contact Centre Communication Platform”, cuius auctor est Akbank Design Studio, numeratur inter victores insignes certaminis “A' Praemium Designationis Interfaciei, Interactionis et Experientiae Usoris”. Opus “Contact Centre Communication Platform” praemium “A' Design Award Aureum” anno 2021 adeptum est atque in commentariis “Website Design Award Winners” inter alia opera eximia exhibetur. Explorate singula operis, reperite alia opera eiusdem auctoris (Akbank Design Studio) et videte cur opus “Contact Centre Communication Platform” ab operibus aemulis distinguatur.
De opere “Contact Centre”
Designatio Interfaciei Contact Centre Communication Platform — Akbank Design Studio Call Center is a communication platform designed for a bank contact center. The platform supports agents during customer calls and chat requests. Customer needs are analyzed before, during and after each call, so many problems are solved at the source without a new call. Self service channels such as mobile applications, ATMs and voice response systems are included. Agents are guided by dashboards and analytics that direct each customer to the right station. A pause screen shows motivation messages between calls. The platform is responsive and available in English and Turkish. Opus “Contact Centre” praemium “A' Design Award Aureum” adeptum est, unum ex summis honoris gradibus in certamine A' Design Award & Competition. Opera praemio “A' Design Award Aureum” ornata coniungunt praeclara et originalia lineamenta cum eximia ratione professionali; a magno iudicum collegio seliguntur ut opera eximia in propriis generibus, post aequam, iustam, meritis fundatam et ab externis imperiis liberam aestimationem academicam, in qua opera nominata suffragia accipiunt secundum recognitionem anonymam a paribus factam ex normis aestimandi antea statutis et publice accessibilibus.
Alia opera; auctor: Akbank Design Studio
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Praestantia artis designandi diei
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Parati estis per orbem innotescere?
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