Contact Centre Communication Platform
Akbank Design Studio
Igishushanyo cy'Uburyo bwo Gukoresha Contact Centre Communication Platform cya Akbank Design Studio Call Center is a communication platform designed for a bank contact center. The platform supports agents during customer calls and chat requests. Customer needs are analyzed before, during and after each call, so many problems are solved at the source without a new call. Self service channels such as mobile applications, ATMs and voice response systems are included. Agents are guided by dashboards and analytics that direct each customer to the right station. A pause screen shows motivation messages between calls. The platform is responsive and available in English and Turkish.
Cyatsindiye igihembo A' Design Award ya Zahabu
Igishushanyo Contact Centre Communication Platform, cyahanzwe na Akbank Design Studio, ni kimwe mu byatsindiye kandi byihariye igihembo Igihembo cya A' cy'Igishushanyo cy'Uburyo bwo Gukoresha, Imikoranire n'Uburambe bw'Umukoresha. Igishushanyo Contact Centre Communication Platform cyatsindiye igihembo A' Design Award ya Zahabu mu mwaka 2021 kandi kimurikwa ku rubuga Website Design Award Winners hamwe n'ibindi bishushanyo bidasanzwe. Soma ibisobanuro by'umushinga, mwihere ijisho ibindi bikorwa byakozwe na Akbank Design Studio kandi mumenye impamvu igishushanyo Contact Centre Communication Platform kigaragara mu byo gihanganye na byo.
Ibyerekeye igishushanyo Contact Centre
Igishushanyo cy'Uburyo bwo Gukoresha Contact Centre Communication Platform cya Akbank Design Studio Call Center is a communication platform designed for a bank contact center. The platform supports agents during customer calls and chat requests. Customer needs are analyzed before, during and after each call, so many problems are solved at the source without a new call. Self service channels such as mobile applications, ATMs and voice response systems are included. Agents are guided by dashboards and analytics that direct each customer to the right station. A pause screen shows motivation messages between calls. The platform is responsive and available in English and Turkish. Igishushanyo Contact Centre cyatsindiye igihembo A' Design Award ya Zahabu, kimwe mu byiciro by'ishimwe byo hejuru muri A' Design Award & Competition. Ibishushanyo byatsindiye igihembo A' Design Award ya Zahabu bihuza ibishushanyo bikomeye by'umwimerere n'urwego ruhebuje mu igenamigambi rya kinyamwuga, kandi bitoranywa n'akanama kagari k'abakemurampaka nk'ibikorwa bidasanzwe mu byiciro byabyo, nyuma y'isuzuma rishingiye ku bumenyi rikorwa mu mucyo, rikurikiza ubutabera, riha agaciro ubushobozi n'ireme kandi ryigenga, aho ibikorwa byatanzwe bitorwa hakurikijwe isuzuma rikorwa n'impuguke zitazi imyirondoro y'abitabiriye, hashingiwe ku bipimo byashyizweho mbere kandi byatangarijwe rubanda.
Ibindi bishushanyo byakozwe na Akbank Design Studio
Urubuga rwa Interineti Kolektif Employee Platform cya Akbank Design Studio
Igishushanyo cy'Uburyo bwo Gukoresha Akbank Qms Queue Managment System cya Akbank Design Studio
Ibindi mu cyiciro Igishushanyo cy'Uburyo bwo Gukoresha
Igishushanyo cy'Uburyo bwo Gukoresha U A I XR Workshop cya OJI OSAMU
Igishushanyo cy'Uburyo bwo Gukoresha Datalense Data Visualization cya Alibaba Cloud
Igishushanyo cy'Uburyo bwo Gukoresha Hive AI Knowledge Mapping Platform cya Yongwen Dai
Igishushanyo cy'Uburyo bwo Gukoresha TTMM is Everything Clock Face Apps cya Albert Salamon
Igishushanyo cy'Uburyo bwo Gukoresha The English Numbers Smartwatch Watch Face cya Pan Yong
Igishushanyo cy'Uburyo bwo Gukoresha Smart Water Resources Dispatch System Design cya 4Paradigm UED
Ubuhanga bw'Indashyikirwa mu Gushushanya bw'Umunsi
Umuhanga mu Gushushanya w'Umunsi Buri munsi, A' Design Award imurika umuhanga mu gushushanya ufite impano ikomeye, uhanga ibishushanyo, ibicuruzwa, imishinga n'inyubako by'umwimerere kandi birimo udushya, ikamugira Umuhanga mu Gushushanya w'Umunsi. Uyu munsi, twishimiye kubagezaho umwe mu bahanga bakomeye ku isi, ufite ibishushanyo bihindura uko tubona isi n'uko tuyibamo.
Ikiganiro ku Gushushanya cy'Umunsi Soma ibiganiro biheruka ku gushushanya, ubuhanzi, ikoranabuhanga no guhanga udushya, bihuza abanyamakuru bo mu rwego rwo gushushanya n'abahanga mu gushushanya, abubatsi n'abayobozi b'ibirango bazwi ku isi yose. Menya uko abahanga mu gushushanya n'ibirango byatsindiye A' Design Award bagera ku buhanga bw'indashyikirwa mu gushushanya.
Itsinda ry'Abahanga mu Gushushanya ry'Umunsi Buri munsi, A' Design Award imurika itsinda ryihariye ry'abahanga mu gushushanya ryatsindiye igihembo, rihanga udushya kandi rifite ubuhanzi, ikarigira Itsinda ry'Abahanga mu Gushushanya ry'Umunsi. Mwihere ijisho imishinga y'umwimerere n'ubuhanzi buhanitse mu bwubatsi, ibishushanyo byiza, imideli, ibishushanyo mbonera n'ingamba zo gushushanya, yakozwe n'amatsinda ya mbere ku isi.
Igishushanyo cy'Umunsi Buri munsi, A' Design Award & Competition imurika umushinga wihariye ugaragaza ubuhanga bw'indashyikirwa mu gushushanya ikawugira Igishushanyo cy'Umunsi. Uyu munsi, twishimiye cyane kubamurikira igishushanyo cy'indashyikirwa cyatsindiye igihembo, kigira uruhare rwiza mu buzima bitewe n'ubuhanga buhanitse cyakoranywe.
Igihangange mu Gushushanya cy'Umunsi Igihangange mu Gushushanya cy'Umunsi gitoranywa na A' Design Award & Competition, kikagaragaza abahanga b'ibirangirire batuma isi yacu irushaho kuba nziza binyuze mu bicuruzwa n'imishinga by'ireme rihanitse bigirira akamaro umuryango mugari bikanawuteza imbere. Reba ibyegeranyo by'ibikorwa by'abahanga mu gushushanya bo ku rwego rw'isi, abubatsi b'ibirangirire n'abahanga mu guhanga udushya.
Umuhanga Ugarukwaho w'Umunsi Buri munsi, A' Design Award & Competition yibanda ku muhanga mu gushushanya udasanzwe, umwubatsi w'ikirangirire, umuyobozi mu buhanzi cyangwa umuhanga mu guhanga udushya, ikamugira Umuhanga Ugarukwaho w'Umunsi. Ibikorwa bye biba byatoranyijwe hashingiwe ku bushobozi n'ireme nk'urugero rw'indashyikirwa rw'ibishushanyo byiza. Reba ibyegeranyo by'ibishushanyo byatsindiye ibihembo.
Igitekerezo cyo Gushushanya cy'Umunsi Buri munsi, A' Design Award & Competition imurika igitekerezo cyo gushushanya kirimo udushya duhanitse cyangwa igitekerezo cy'ubuhanzi kigaragaza imitekerereze y'umwimerere n'ibisubizo bifatika, ikakigira Igitekerezo cyo Gushushanya cy'Umunsi. Mwihere ijisho ibitekerezo bitangaje byatsindiye ibihembo, uburyo buhanga udushya n'icyerekezo gitera imbaraga biturutse ku isi hose.
Ikirango cy'Ibishushanyo cy'Umunsi Buri munsi, A' Design Award & Competition imurika ikirango cyihariye gishyira imbere ubuhanga bwo gushushanya, ikakigira Ikirango cy'Ibishushanyo cy'Umunsi. Igaruka ku mwihariko, icyerekezo cy'ubuhanzi, ibicuruzwa n'imishinga by'ibigo n'inzego bihanga udushya. Menya ibirango byatsindiye ibihembo n'ibishushanyo byabyo bikomeye.
Icyerekezo mu Gushushanya cy'Umunsi Buri munsi, A' Design Award & Competition isesengura icyerekezo cy'umwimerere mu gushushanya ikakigira Icyerekezo mu Gushushanya cy'Umunsi. Igaragaza imisusire igenda ivuka, impinduka mu myumvire y'ubwiza n'ibyerekezo bishya by'ubuhanzi mu bwubatsi, imideli, ubugeni, ibishushanyo mbonera, ibicuruzwa n'ibindi. Menya uyu munsi ibyerekezo bigezweho mu gushushanya.
Mwiteguye kumenyekana ku isi yose?
Tanga igishushanyo cyanyu uyu munsi mu bihembo bya A' Design Awards kibone umwanya mu bishushanyo bya mbere ku isi ku rubuga Website Design Award Winners.
Tanga igishushanyo nonaha