Contact Centre Communication Platform

Contact Centre Communication Platform 由 Akbank Design Studio 创作，是 A' 界面、交互与用户体验设计奖 的卓越获奖作品。Contact Centre Communication Platform 于 2021 荣获 A' Design Award 金奖，与其他卓越设计一同在 Website Design Award Winners 展示。探索项目详情，发现 Akbank Design Studio 的其他作品，了解 Contact Centre Communication Platform 为何能在众多参赛设计中独树一帜。

界面、交互与用户体验设计 Contact Centre Communication Platform 由 Akbank Design Studio Call Center is a communication platform designed for a bank contact center. The platform supports agents during customer calls and chat requests. Customer needs are analyzed before, during and after each call, so many problems are solved at the source without a new call. Self service channels such as mobile applications, ATMs and voice response systems are included. Agents are guided by dashboards and analytics that direct each customer to the right station. A pause screen shows motivation messages between calls. The platform is responsive and available in English and Turkish. Contact Centre 荣获 A' Design Award 金奖，这是 A' Design Award & Competition 最高级别的荣誉之一。A' Design Award 金奖 获奖设计将鲜明的原创设计与出色的专业规划融为一体，由大型评审团经过公平、公正、择优且独立客观的学术评审，选为各自类别中的杰出参赛作品。评审依据预先制定并公开的评价标准，按照盲审同行评议流程，对提名设计进行投票。