Contact Centre Communication Platform

由Akbank Design Studio創作嘅Contact Centre Communication Platform，係A' 介面、互動及用戶體驗設計獎嘅傑出得獎作品。Contact Centre Communication Platform喺2021榮獲A' Design Award 金獎，並同其他卓越設計一齊喺Website Design Award Winners展示。探索項目詳情，發掘Akbank Design Studio嘅其他作品，了解Contact Centre Communication Platform嘅設計點樣喺同場作品中展現獨特之處。

介面、互動及用戶體驗設計 Contact Centre Communication Platform 作者： Akbank Design Studio Call Center is a communication platform designed for a bank contact center. The platform supports agents during customer calls and chat requests. Customer needs are analyzed before, during and after each call, so many problems are solved at the source without a new call. Self service channels such as mobile applications, ATMs and voice response systems are included. Agents are guided by dashboards and analytics that direct each customer to the right station. A pause screen shows motivation messages between calls. The platform is responsive and available in English and Turkish. Contact Centre榮獲A' Design Award 金獎，係A' Design Award & Competition最高級別嘅肯定之一。A' Design Award 金獎得獎設計將鮮明嘅原創設計同精湛嘅專業規劃結合，經過公平、秉持公義、擇優同獨立自主嘅學術評審後，由大型評審團選為各自類別嘅傑出參賽作品；獲提名作品均依據預先訂立並公開嘅評審準則，按照匿名同行評審程序投票評選。